Stanowisko
3rd Line Support Specialist
Lokalizacja
Vilnus
Referencje
J47843535
W zależności od doświadczenia
Opis
3rd Line Support Specialist
For our prestigious client in the area of software development we are looking for 3rd Line Support Specialist.
Join the team for the projects with a large German automotive company abroad!
Responsibilities:
- Working with customer processes (Incident, Problem, Change Management);
- Service hours between 8:00 and 16:00 (German time), from Monday to Friday;
- Communication and strong cooperation with the users and the customer;
- Occasional meetings with the customer;
- Daily meetings with the team;
- Problem analysis and documentation;
- Maintenance for the supported applications, which includes bug fixing and fixing errors of already implemented functionalities;
- Performing root cause analysis;
- Source code analysis;
- Log analysis;
- Taking over, analyzing and resolving issues and tickets that arise in daily business;
- Creation of bugfix releases and upgrades for the applications;
- Daily monitoring of the systems using monitoring tools (finding performance issues in time and solving the problems proactively);
- Installation of regular releases and upgrades for the applications;
- Configuration and optimization of the application and infrastructure;
- Creating and continuously maintaining the documentation;
- Administration of the tasks, cronjobs for the applications.
Requirements:
- Java;
- Oracle & SQL DB knowledge;
- Able to work independently;
- Good communication skills in English (B2/C1) German skills (min. A2/B1);
- Release & deployment management processes;
- Incident management processes;
- Problem management processes;
- Knowledge management processes;
- Change management processes;
- Configuration and Asset Management processes;
- Availability management processes
Benefits:
- Loyalty Day off
- Health Days
- Flexible Vacation Policy
- Referral program
- Opportunity to grow on a horizontal career path
- Internal training, workshops, certification
- Knowledge sharing sessions, team-buildings, learning lunches
- Mentorship program
- Flexible working hours
- Opportunity to work from home
- Yoga, Go-Karts, Wakeboarding and Other Seasonal activities
If you are interested in taking part in the recruitment process, please send your application to the email address: wroclaw@hrgorecruitment.pl.
We will be happy to contact you!