Stanowisko

Customer Service Representative with German or French

Lokalizacja

Wrocław

Referencje

J60940211

W zależności od doświadczenia

Opis

Customer Service Representative with German or French

For our prestigious client leader in the automotive industry (new EMEA Shared Service Center), we are looking for a Customer Service Representative with German or French.

You will be responsible for providing the highest level of service to customers by processing orders and assisting customers by always maintaining and exhibiting company values.

What you will do:

  • Accurately processes customer transactions such as orders with a strong focus on service excellence
  • Support customers with questions on price, availability, basic technical questions
  • Inform customers on the launch of new products and prices, product cancellations, and replacements
  • Set up new customers in the system and manage parameters for electronic ordering
  • Follow up logistics and price claims
  • Process credit/debit notes
  • Initiate price requests, campaign requests, price complaints and give feedback to Sales Team and Customers
  • Follow up payment issues
  • Provide monthly sales figures for customers
  • Support Sales Team with order/sales reporting/administration

Who you are:

  • About 2 years' experience in a customer service role or equivalent combination of education and experience
  • Fluency in French or German languages
  • English and Polish languages at the advanced/proficient level
  • Strong ability and desire to provide excellent customer service and maintain high standards of quality
  • Good communicator and team worker
  • Customer focused
  • Ability to work and collaborate cross-functionally with Pricing, Finance, Supply Chain, Business Development, IT, Logistics & Sales
  • Exhibits strong analytical skills, problem-solving and negotiation skills
  • Is structured and demonstrates strong planning and organizational skills
  • Accountable and integer, energetic personality
  • Self-motivated and result-oriented

What we offer:

  • Work in an international team with the biggest worldwide automotive customers
  • Casual atmosphere and all of that you will experience in our modern and comfortable office space in the city center
  • Private healthcare
  • Life insurance
  • MultiSport card
  • Worksmile platform
  • Lunch Pass

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