Your main tasks are:

• Be responsible for delivering efficient and high-quality master data management
• Act as line manager for the Service Delivery Team: coaching, development, performance management, identifying training needs, goal setting, recruitment, job-rotation planning etc.
• Set and maintain a clear mission for the service delivery team together with the Service Delivery Manager and deploy strategies focused towards that mission
• Develop service process, procedures, policies and standards in co-operation with the Service Delivery Manager, respective Concept Lead and Master Data Process Manager. Continuously seek for improvement opportunities and new ways to automatise data management activities.
• Manage business relationship actively, take ownership of customer's issues and follow problems through to resolution
• Analyse service process statistics and compile accurate reports related to Total Resolution Time, Team SLA and performance as well as customer experience/satisfaction of the service provided

Requirements:

• 3+ years related work experiences in a similar position
• Experience in managing people
• Strong background in RTR process and related master data management (e.g. enterprise & organization, controlling, accounting and tax master data) in practice.
• Previous experience in managing master data in SAP environments (ECC, S/4 Hana) and understanding of master data management system's role (like SAP MDM/MDG)
• Fluent English

What do we offer?

• Comprehensive implementation training
• Training option at every stage of the career
• Work in a Scandinavian company
• Work in the newly created department in Wrocław

Join us! If you are interested in taking part in the recruitment process, please send an application