We are looking for Application Support Analyst to software house which providing e-commerce experience. The new Analyst will join 3 people team to help customers resolve their technical issues & requests in a friendly, approachable manner. If you are looking for a new position or want to get your first work in IT sector, apply for this role.

KEY TASKS:

• To use the Service Desk Tool to carry out day to day activities
• Keep all ticket records up to date with full details of all actions taken in order to ensure the ticket can be addressed by any team member at any time during its life cycle
• To keep the customer informed at all stages throughout the life of their ticket
• Identify and apply appropriate action to resolve tickets, requesting assistance or escalation where needed.
• Be flexible in your approach to covering all shifts between the hours of 8 am & 6 pm
• Ensure all customer documentation is maintained accurately and in the correct corporate repositories
• Undertake any other work within reasonable remit as requested by the Service Desk Manager
• Cooperate with the team with DevOps

REQUIREMENTS

• Master's degree in IT science
• Good solving problem skills
• Analytical skills
• Good understanding of Java and SQL
• Familiar with ITIL (nice to have)
• Enthusiasm for continual learning
• Very good communication skills
• Experience in customer service (niece to have)

WHAT WE CAN OFFER:

• Perm contract
• Possibility to develop in the e-commerce sector
• You can get your first work experience in IT
• Paid overtime
• Training package
• Work in a friendly environment