Our client is a company that helps businesses create great digital customer experiences and specializes in UX/UI design, Digital Strategy, testing, CRO optimization, and developing technology solutions for UK clients. They use their skills in design, psychology, testing, optimization, technology, and research to improve the customer journey, which leads to better business results.
 
They are currently looking for an experienced IT Support Specialist. ​​​​

Location: 100% remote or hybrid from Wroclaw (PL)

Are you ready to join a dynamic team responsible for ensuring seamless e-commerce website transactions for our valued customers? If you have a passion for problem-solving, a knack for using cutting-edge technology, and a commitment to providing top-notch service, we want you on board!

Role Overview: As a member of the E-commerce Operations team, your primary role will be to monitor and analyze systems, proactively preventing issues that could impact website customers and business users. You'll design and implement state-of-the-art cloud technology solutions, including dashboards and monitoring tools, to ensure real-time visibility into key system performance. Your goal is to prevent issues from occurring, but in the event that they do, you'll play a crucial role in troubleshooting and restoring service promptly.

Key Responsibilities:

• Actively monitor and analyze Magento systems to pre-empt potential challenges.
• Design and enhance monitoring dashboards using state-of-the-art cloud technology, emphasizing Magento's intricacies.
• Rapidly address and rectify disruptions, using both Magento-specific and broader system knowledge.
• Use Jira and Confluence to track, document, and communicate system issues and solutions.
• Collaborate cross-functionally to obtain a full-spectrum understanding of challenges and to problem-solve more holistically.
• Join the on-call rota, ensuring that critical system issues are addressed promptly, regardless of the hour.

Qualifications:

• Experience in troubleshooting and optimization
• SQL: Capability to devise swift and effective queries
• ITIL Processes: Comprehensive knowledge of the foundations of IT Service Management (ITSM) and exemplary customer service
• Jira & Confluence: Proficient use of these tools for issue tracking and documentation
• Nice to have experience in AWS or Adobe Cloud
• Nice to have Magento 2 basics
• Excellent communication skills
• Problem-solving abilities with a positive attitude
• Ability to work both independently and as part of a team
• Solid working knowledge of English (min C1)

Benefits: 

• B2B contract 
• Long-term cooperation (direct employment)
• Work fully remote
• Laptop (you can use any operating system you want)
• Other benefits: private health care, multisport card