Operating since the 1970s, our client creates high-performing labelling materials for branding and promotion, information labelling, and functional labelling. The company is committed to working towards labelling a smarter future beyond fossils.

Localization: Wrocław, Jaworska street
Reporting to: Service Delivery Manager (Wrocław)

Record-To-Report Service Delivery Team Lead

Main tasks:

• Be responsible for delivering efficient and high-quality master data management
• Act as line manager for the Service Delivery Team: coaching, development, performance management, identifying training needs, goal setting, recruitment, job-rotation planning etc.
• Set and maintain a clear mission for the service delivery team together with the Service Delivery Manager and deploy strategies focused towards that mission
• Develop service process, procedures, policies and standards in co-operation with the Service Delivery Manager, respective Concept Lead and Master Data Process Manager. Continuously seek for improvement opportunities and new ways to automatize data management activities.
• Manage business relationship actively, take ownership of customers' issues and follow problems through to resolution
• Analyse service process statistics and compile accurate reports related to Total Resolution Time, Team SLA and performance as well as customer experience/satisfaction of the service provided

Requirements:

• 3-5+ years related work experiences in a global environment
• Bachelor or master's degree preferably in Economics / Finance
• Experience in managing people
• Strong background in RTR process and related master data management (e.g. enterprise & organization, controlling, accounting and tax master data) in practice.
• Previous experience in managing master data in SAP environments (ECC, S/4 Hana) and understanding of master data management system's role (like SAP MDM/MDG)
• Fluent English

What can we offer?

• Meaningful job
• Inspired and motivated teams
• Development opportunities
• Responsibility for people and the environment

Recruitment process:

• Call with our consultant (about 30 mins)
• Skype meeting with Transition Lead
• Soft skills assessment centre (Skype)