About the Client
Leading provider of acclaimed tools tailored for professionals in 3D design and visualization. They aim to facilitate faster, more comfortable, and enhanced design creation. Their products offer an intuitive, seamless interaction with computer-generated 3D content, supporting today's top mechanical engineering, media, entertainment, and architectural CAD applications. With global operations, the headquarters are located in Monaco, Munich, and Norwalk.

About the role
You will play a pivotal role in delivering outstanding technical assistance to clients. You will be responsible for investigating technical issues which are escalated to you, collaborating with cross-functional teams, and contributing to process improvement and issue reporting. Your dedication to ensuring customer satisfaction and your technical expertise will be critical in maintaining our reputation for excellence.

Responsibilities

• Investigate, reproduce and report software issues
• Troubleshoot complex system related problems
• Provide professional, efficient and effective support to ensure customer satisfaction
• Track and analyse new software issues (for instance installation issues)
• Provide technical help to first level Support Team
• Communicate with Software Development and Product Management
• Being part of the improvement process of Technical Support Team

Skills and Requirements

• Degree in Computer Science, Computer Engineering, or a related field
• Strong problem-solving skills and the ability to troubleshoot and analyse
• complex issues (mainly on Windows platform)
• Very good knowledge of Windows (installations, configurations, event viewer, registry, Windows command line, services, user profiles, protocols)
• Good understanding of networking, TCP/IP, DNS, DHCP etc
• Ability to write basic script in PowerShell
• At least basic knowledge of MacOS system
• Familiar with JIRA or any ticketing system
• Exceptional attention to detail and strong analytics skills
• Excellent communication in spoken and written English
• Interest in 3D software is an advantage

Offer

• Permanent contract
• Working Location: 3Dconnexion office in Wrocław, Poland.
• Training & courses
• Life insurance
• Team events and company supported Multisport card
• Casual dress environment, friendly work atmosphere
• Parking space for employees
• Employee referral program