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Customer Support Representative with German

In or around this area

Wrocław

Job reference

AO2306

Monthly rate

W zależności od doświadczenia

Job Description

Customer Support Representative with German

For our prestigious client having their SSC located in Wrocław, we are looking for a Customer Support Specialist with the German language.

Location: Legnicka, Wrocław

What you will do:

  • Accurately processes customer transactions such as orders with a strong focus on service excellence,
  • Inform business clients on the launch of new products and prices, product cancellations and replacements,
  • Set up new customers in the system and manage parameters for electronic ordering,
  • Follow up logistics and price claims if necessary,
  • Customer enquiry, claim, and supplier questionnaire handling,
  • Monitoring customer stocks, support forecast process, sample, and trial handling,
  • Assisting Sales in enquiry handling and support Sales with the market, product, and customer information, checking allocations, and supporting sales with the allocation process,
  • Ensuring high quality of data input to CRM system to achieve and maintain customer data,
  • Provide monthly data figures for customers

Who you are:

  • German spoken and written at C1 level
  • English and Polish language at least B2 level
  • You pay attention to details and can prioritise tasks
  • You can establish good relationships with customers, colleagues, and external partners
  • You are flexible and open to new ideas
  • You are able to work with own initiative and also as a part of a team
  • You are proficient in MS Office
  • Nice to have previous experience in SAP, Salesforce, or other ERP

Offer:

  • Work in an international team in global growing business
  • A competitive salary based on your experience
  • Casual atmosphere and all of that you will experience in our modern and comfortable office space in the city center.

A great package of additional benefits such as:

  • Sport and fitness benefit Card
  • Private medical care
  • Life Insurance
  • Social Fund
  • Learning Supplement

If you are interested in taking part in the recruitment process, please send your application to the email address: wroclaw@hrgorecruitment.pl.

We will be happy to contact you!

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